A1 American Service F.A.Q.

Pay by The Job Not By the Hour

When a technician writes up your quote he will give you an estimate based upon the parts and labor required for the job. Your quote will be the same regardless of how much time your technician spends on it.

How Much is a new HVAC Unit?

Price varies based on size and location. Fortunately we work with several distributors to make sure you get the best deal in the quickest amount of time.

Do You Do Service Contracts?

We will honor previously signed service contracts but we are no longer accepting service contracts at either location.

Can You Quote Over the Phone?

Unfortunately, without looking at your problem in person there is not way to give you an accurate estimate, however, our technicians are available day or night for in-person diagnosis.

Does it Cost More After Hours?

NO! Your quote will never change based on the time of day, or the day of the week.

Do You Warranty Your Work?

We do guarantee most of our work, though the guaranteed time varies between jobs. Be sure to contact your technician for exact time-frames in regards to a job.

Do You Do Leak Inspection?

A-1 American is happy to provide plumbing leak detection, however, there is an hourly charge for use of the leak detection machine. Be sure to contact a dispatcher or technician about the hourly rate.

Do You Do Free Estimates?

A1 American provides free estimates on specific services. If you are replacing your entire HVAC system, wanting to convert to a tankless water heater system, or wanting an entire house repiped we are more than happy to provide our quotes free of charge. Unfortunately, due to travel and time limitations we DO require a 78$ dispatch fee for all other diagnosis. This fee does not apply if you agree to the services the dispatched technician recommends.

My Home Has Qest Piping?

We understand that a lot of homes in the Virginia area are stuck with old Qest piping. At A1 American our technicians are experienced at repairing these old pipes, though we do advise that they be replaced due to highly documented issues with failure.

Do You Clean Ducts?

We do NOT clean ducts, HOWEVER, some of our dispatchers or tech may be able to offer you a recommendation to a local company. Feel free to ask!

Do You Offer Financing?

We work with several different banks to help customers finance for some of our larger projects. Speak to a dispatcher or technician to apply for financing!

Do You Have Coupons or Specials?

We are more than happy to offers coupons and promotions for our customers. Check out the Specials and Coupons page for more!

How Soon Can a Technician Get to Me?

At A1 American we understand that a plumbing or Air Conditioning issue can oftentimes qualify as an emergency. For this reason we have a team of technicians on call 24/7 who take jobs on a first come first serve basis. Due to this format we can handle calls much quicker than our competition, usually getting to you same day (oftentimes within a few hours). The downside to this is that we cannot guarantee you an exact time you can be seen.

Are You Hiring?

We are always looking out for the best new technicians out there to join our team. If you are interested in applying please send your resume to info@a-1american.com.

Is there a Veteran Discount?

A connection with the men and women of our armed forces runs to the core of A1 American Services. We are pleased to offer special pricing to all active duty Military. Talk to your dispatcher or technician to find out more!

Do You Work On Window Units?

We do NOT work on window units, however, if you get tired of window unit hassle ask our dispatchers about a free estimate to install an HVAC system!

About Us

A-1 American began over 29 years ago on January 31, 1987 when our founders retired from the US Navy. The Navy emphasizes both personal and professional integrity, and those principles have been a part of the company ever since. Since serving our first customer, we have been helping HVAC Hampton Roads customers stay comfortable in their homes. A-1 American continues to serve each and every customer in our community with integrity, honesty, and respect.